Security

How We Protect You

PSN takes our responsibility of protecting your information seriously with investments in the latest technology and security protocols. Since threats are ever-changing, we update security measures on a regular basis. PSN also has an independent annual audit by security experts to assure we maintain the highest level of security. Additionally, any affiliate of PSN must also have independent annual audits and adhere to PSN’s security measures.
From the time information leaves your computer to the time it enters the PSN system, all online and mobile sessions are encrypted. We use the strongest encryption available to help protect your data. We also only support browsers that adhere to our encryption standards and will block browsers that don’t.
PSN will automatically log you off from your online session after a period of inactivity, reducing the risk of others accessing your information.
PSN monitors its system 24/7 for any suspicious activity. If unusual activity occurs, we may temporarily deny anyone access until we are assured there is no threat. If your activity looks out of the ordinary, we will block access to your account. We will reinstate your access once we have determined that the activity was actually made by you.

How You Can Protect Your Data

Here is how you can also help protect your data:
  • Use a unique password for your PSN account and update it regularly
  • Make sure your password is different from those you use for other online accounts or activities
  • Don’t write down your password
  • Create a password that contains upper- and lower-case letters, numbers and symbols (! $)
  • Don’t ever put credit card or banking account information in an email
  • Select “Log off” on the PSN website, rather than just closing the browser or typing in a new url
  • Don’t enter sensitive information when on a public wi-fi
  • Keep security patches, anti-virus and malware software, browser versions and plugins up to date on all your devices
  • Avoid scammers
  • Don’t respond to phone calls regarding your financial information unless you initiated the call. If you are unsure if the call is legitimately from PSN, you can hang up and call PSN Customer Service at 866-917-7368 (7am-7pm, weekdays; 8am-5pm, weekends; Central Time)
  • Don’t reply to emails asking for financial account information; PSN will never request such information via email
  • Don’t give control of your computer to anyone via the Internet; PSN will never ask to take control of your computer
  • Look for https:// at the beginning of any website you are entering financial data (the “s” is for secured)
Protect your data.
No matter what website you visit, make sure to protect your data. Use the tips provided on this page as a start to good practices.