Payment Service Network, Inc. Privacy Policy

Last Updated: July 1, 2020

 

This "Privacy Policy” describes the privacy practices of Payment Service Network, Inc. ("PSN”, “we”, “us”, or “our”) in connection with the www.info.paymentservicenetwork.com website, PSN service portals, and any other websites we own or control and which posts or links to this Privacy Policy (collectively referred to as, the "Services”), and the rights and choices available to individuals with respect to their information.

 

This Privacy Policy applies to the information we process on behalf of our customers, merchants, software companies, and partners, in order to safely process customer transactions and help customers understand the information related to those transactions.

 

Table of Contents

Personal Information We Collect

How We Use Your Personal Information

How We Share Your Personal Information

Your Choices

Other Sites, Mobile Applications, and Services

Security Practices

California Privacy Statement

International Data Transfers

Children

Notice to European Users

Retention

Information for Visitors from Outside of the United States

Changes to this Privacy Policy

How to Contact Us

Cookie Policy

 

Privacy Notice for California Residents

Personal Information We Collect

Information you provide to us: Personal information you voluntarily provide to us through the Services, or otherwise, include:

·         Identifiers, such as your name, postal address, IP address, email address, phone number, and online account information;

·         Commercial information, such as records of the Services you have licensed or use, credit card, debit card, and related payment information;

·         Professional information, such as the name of your employer and your job title;

·         Internet and other electronic network activity information, such as your IP address, your device information, the length of time you spend with our Services, how often you use our Services, and other usage data; and

·         Other information that we may collect which is not specifically listed here, but which we use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Cookies and other information collected by automated means. We, our service providers, and our business partners may automatically log information about you, your computer, or mobile device, and activity occurring on or through the Service. The information that may be collected automatically includes your computer or mobile device operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, IP address, general location information such as city, state, or geographic area, and information about your use and actions on the Services, such as parts of the Services you viewed, how long you spend on a page or screen, navigation between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites and mobile applications.

On our webpages, this information may be collected using cookies, browser web storage (also known as locally stored objects), web beacons, or similar technologies, and our emails may also contain web beacons. Dependent on your browser, you may configure your web browser to refuse all cookies or to indicate when a cookie is being sent, however, some features of the Service may not function properly if the ability to accept cookies is disabled. Full details can be found on our Cookie Policy below.

We provide important information for individuals located in the European Union, European Economic Area, and United Kingdom (collectively, “Europe’ or “European”) below.

How We Use Your Personal Information

We use your personal information for the following purposes, and as otherwise described in this Privacy Policy or at the time of collections:

To operate the Services. We use your personal information to:

·         Provide, operate, and improve the Services;

·         Provide information about our products and Services;

·         Establish and maintain your payer or biller profile on the Services;

·         Enable security features of the Services, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;

·         Communicate with you about the Services, including by sending you announcements, updates, security alerts, and administrative messages;

·         Communicate with you about events or surveys in which you participate;

·         Understand your needs and interested, and personalize your experience with the Services and our communications;

·         Provide support and maintenance for the Services; and

·         To respond to your requests, questions, and feedback.

For research and development. We analyze use of the Services to improve the Services and to develop new products and services. This includes studying user demographics and use of the Services.

To send you marketing and promotional communications. We may send you PSN-related marketing communications, as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the "Opt-out of marketing communications” section below.

To display advertisements. From time to time we may work with advertising partners to display advertisements elsewhere online. These advertisements are delivered by our advertising partners and may be targeted based on your use of the Service or your activity elsewhere online. If we utilize targeted advertising, you will have the ability to opt-out as described in the “Opt-out of targeted online advertising” section below.

To manage our recruiting and process employment applications. We use personal information, such as information submitted to us in a job application, to facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity and monitoring recruitment statistics.

To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For compliance, fraud prevention, and safety.  We may use your personal information as we believe necessary or appropriate to: (a) protect our, your, or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent.  In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law. 

To create Aggregate/De-Identified Information. We may aggregate and/or de-identify any information collected so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties at our discretion.

How We Share Your Personal Information

We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

Affiliates.  We may share your personal information with our subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Customers. We may share your personal information to enforce or apply the terms of any of our customers’ service or license agreements.

Partners. We may share your personal information with our partners that help us offer the Services to you or who offer related services to you. These third parties may use your personal information consistent with their privacy policies.

Service providers.  We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Services (such as customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your information for any other purpose.

Co-branded resources.  We may share your personal information with third party companies that partner with us on co-branded resources (such as case studies).  These third parties may use your personal information consistent with their privacy policies.

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services they render to us.

To comply with law. We may share your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

Law enforcement purposes. We may share your personal information with law enforcement officials for law enforcement purposes when we, in good faith, believed there was unlawful activity.

For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above. 

Business transfers.  We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

Aggregate/De-Identified information. We may share Aggregate/De-Identified data from your personal information and other individuals whose personal information we collect for our lawful business purposes, including to analyze and improve the Service and promote our business.

Your Choices

In this section, we describe the rights and choices available to all users. Users who are located within Europe can find additional information about their rights below. Users who are California residents can refer to our “Privacy Notice for California Residents” below or our California Privacy Statement also below for more information on their rights and choices.

Opt-out of marketing communications.  You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at privacy@invoicecloud.com. In some cases, we may need to send you “transactional” emails related to normal business operations. For example, we may email you a reminder about an action you need to take related to the Services or about updates to the technology we use to provide the Services.

Opt-out of targeted online advertising.  You may opt-out of targeted online advertising by contacting us at privacy@invoicecloud.com. Opting-out of this type of advertising will not prevent you from seeing ads. Ads that you do see will be randomly generated or based on the digital property in which they are displayed, rather than being tailored to you.

Cookies & Browser Web Storage.  We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the Services and third-party websites. In doing so, a cookie may enable us to determine what you look at and relate your use of the Services to your Personal Information. You can set your browser to not accept cookies by following the instructions for your chosen browser, but this may limit your ability to use the Site. For more details, see our Cookie Policy.

Do Not Track.  Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit.  We currently do not respond to “Do Not Track” or similar signals.  To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com

Choosing not to share your personal information.  Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services.  We will tell you what information you must provide to receive the Services by designating it as required at the time of collection or through other appropriate means.

Other Sites, Mobile Applications, and Services

The Services may contain links to other websites, mobile applications, and other online services operated by third parties as well as our affiliates or partners. These links are not an endorsement of, or representation that we are affiliated with, any third party.  In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions.  Other websites and services follow different rules regarding the collection, use and sharing of your personal information.  We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.

Security Practices

The security of your personal information is important to us.  We employ a number of administrative, technical, and physical safeguards aligned with industry best practices designed to protect the personal information we collect. We also employ regular security testing and vulnerability prevention best practices to proactively guard against threats. However, security risk is inherent in all Internet and information technologies and we cannot guarantee the absolute security of your personal information. 

California Privacy Statement

California residents have certain rights under the California Shine the Light law and the California Consumer Privacy Act (“CCPA”).

California Consumer Privacy Act. Please refer to our “Privacy Notice for California Residents” below for more information about your rights under CCPA.

Shine the Light Law. We do not share personal information as defined by California Civil Code Section 1798.83 (“Shine the Light law”) with third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with the Shine the Light law by sending an email or postal mail as explained in the “How to Contact Us” section below. Please provide your name, e-mail address, phone number, the nature of your inquiry, and, if you are disabled, any accessibility accommodations you require.

International Data Transfers

We are headquartered in the United States. If you are located outside the United States and submit Personal Information to us, you should be aware that the Personal Information will be transferred to our servers located in the United States. Your submission of Personal Information to us constitutes your consent to the transfer. Although PSN will only collect and use your Personal Information as stated in this Privacy Policy, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in your home jurisdiction.

European Union users should read the important information provided below about transfer of personal information outside of the European Union.

Children

The Services are not directed to, and we do not knowingly collect personal information from, anyone under the age of 16. If you are under16, please do not provide us your personal information. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at . We will delete such information from our files as soon as reasonably practicable.  We encourage parents with concerns to contact us as outlined below.

Notice to European Users

The information provided in this “Notice to European Users” section applies only to individuals in Europe.

Personal information. References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation.

Processor. PSN is the processor of your personal information covered by this Privacy Policy for purposes of European data protection legislation. 

Use for new purposes. We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it.  If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis.

Sensitive personal information.  We ask that you not provide us with any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services, or otherwise to us.

If you provide us with any sensitive personal information to us when you use the Services, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our Services.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. 

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you, unless prohibited by applicable law, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.  If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you. 

Information for Visitors from Outside of the United States

We are located in the United States, where the laws may be different and, in some cases, less protective than the laws of other countries. By providing us with your Personal Information and using the Services, you acknowledge that your Personal Information will be transferred to and processed in the United States and other countries where we and our vendors operate. If we receive or transfer your personal information from Europe or Switzerland to a third country and are required to apply additional safeguards to your personal information under European data protection legislation, we use good faith efforts to do so.  

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Services. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Services.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Services (or as otherwise indicated at the time of posting). In all cases, your continued visiting or use of the Services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

How to Contact Us

Please direct any questions or comments about this Privacy Policy or privacy practices privacy@invoicecloud.com

You may also write to us via postal mail at:

Payment Service Network, Inc.
Attn. Compliance
2901 International Lane, 3^rd floor
Madison, WI, 53704

We reserve the right to change these Terms from time to time at our sole discretion. Please check this page periodically for any updates.

This Privacy Policy is governed by the laws of the State of Wisconsin, U.S.A., excluding any conflict of laws rules or principles.

If there is any dispute relating to the Site or Privacy Policy, you and PSN agree to exclusive personal jurisdiction and venue in the state and federal courts of Madison, Wisconsin, U.S.A.

If any provision of this Privacy Policy is found to be invalid or unenforceable, that provision will be struck, and the remaining provisions will remain in full effect.

If you or others violate this Privacy Policy and we take no immediate action, this in no way limits or waives our rights, such as our right to take action in the future or in similar situations.

Payment Service Network, Inc. Cookie Policy

Last Updated: July 1, 2020

This Cookie Policy explains how Payment Services Network, Inc. (“PSN”, “we”, “us” or “our”) uses cookies, web beacons, tracking pixels, and other technologies in connection with the www.info.paymentservicenetwork.com website, PSN service portals, and any other website we own or control and which posts or links to this Cookie Policy (collectively, the “Sites”). We may use cookies, and similar technologies to help customize the Sites and improve your experience.

Information about the cookies we use may be updated from time to time and we will alert you about any changes by updating the “Last Updated” date at the beginning of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

What are cookies?

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to us each time you submit a query to the Sites. We use cookies on the Sites to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Sites, and track the pages you visit. Cookies help us understand how the Sites are being used and help us improve your user experience.

What types of cookies and similar tracking technologies does PSN use on the Sites?

Our Sites may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them).

More specifically, the following types of cookies may be used when you visit the Sites:

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Sites and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies

Analytics cookies monitor how users reached the Sites, and how they interact with and move around once on the Sites. These cookies let us know what features on the Sites are working the best and what features on the Sites can be improved.

Our Cookies

Our cookies are “first-party cookies” and can be either permanent or temporary. These are necessary cookies, without which the Sites may not work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser but disabling these cookies may affect the functionality of the Sites.

Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Sites. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Sites.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Sites so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies

Third-party cookies may be placed on your computer by our service providers and business partners when you visit the Site. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Sites to help customize the Sites and improve your experience. A “web beacon” or “pixel tag” is tiny a object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages, viewed emails, or acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

In addition to cookies, our Sites may use other technologies, such as Flash technology to collect information automatically.

Your Choices

Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Sites may not work properly.

For more information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org. If you do not accept our cookies, you may experience some inconvenience in your use of our Sites. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Sites.

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.

For more information about how we collect, use and share your information, see our Privacy Policy above.

Contact Us

Please direct any questions or comments about this Cookies Policy, or PSN’s privacy practices, to privacy@invoicecloud.com. You may also write to us via postal mail at:

Payment Service Network, Inc.
Attn. Compliance
2901 International Lane, 3^rd floor
Madison, WI, 53704

Payment Services Network, Inc. Privacy Notice for California Residents

Last Updated: July 1, 2020

This Privacy Notice for California Residents (the “CA Notice” or the “Notice”) describes how Payment Services Network, Inc. uses and discloses the personal information that we collect from or about California residents.

This Notice supplements our Privacy Policy found above, which contains general information about how we use and share personal information. Please review this Notice and our Privacy Policy carefully before sharing your personal information with us or using our Services.

Throughout his Notice, “PSN,” “we” or “us” refers to Payment Services Network, Inc.

Notices to Payers

PSN provides online payment services as a Service Provider under Cal. Civ. Code §1798.140(v), which help our business customers collect payments from individuals who pay their bills online (“Payers”). For example, we may help your utility company or property management collect and process your payments for your bill.

If you are a Payer and make payments through our services, we may collect personal information about you, such as your name, address, email, payment information, and payment history. Our business customers (such as your utility company) are primarily responsible for how we use and disclose the personal information we collect in our role as a service provider. For example, we only collect and process your payment information so that we can facilitate the payment of your bill on behalf of the business entity (our customer) who is billing you.

If we process your personal information on behalf of one of our business customers, and you have questions about how we process your personal information, we may direct any inquiries about our use of your personal information to that customer.

Notices to Non-Payers

How We Collect and Use Your Personal Information

Our Privacy Policy contains a general description of the types of personal information we collect. Within the past 12 months, we may have collected the following categories of personal information:

·         Identifiers, such as your name, postal address, IP address, email address, phone number, and online account information;

·         Commercial information, such as records of the Services purchased from us;

·         Professional information, such as the name of your employer and your job title;

·         Internet and other electronic network activity information, such as your IP address, your device information, the length of time you spend with our Services, how often you use our Services, and other usage data;

·         Geolocation data, such as your physical location made available through your IP address;

·         Sensory information, such as audio, electronic, visual, olfactory, or similar information;

·         Biometric information, such as imagery of your face, a voiceprint, or similar information.

·         Inferences drawn from Personal Information to create a profile, such as reflecting your preferences, characteristics, attitudes, behavior, etc.

We use your personal information primarily to provide services to you, which is described in more detail in our Privacy Policy. Within the past 12 months, our use of your personal information will have depended on how you have interacted with us. For example:

·         If you have an account, we may have used your identifiers, commercial information, and internet and other electronic network activity information to create, register, manage, and service your account.

·         If you have used our services, we may have used your identifiers, commercial information, and internet and other electronic network activity information to provide customer support services.

·         From time to time, we may have used your identifiers, commercial information, and professional information to send you information and updates regarding our services.

·         If you have submitted an inquiry, provided feedback through a survey, or otherwise contacted us, we may have used your identifiers and the other information you provided to respond to your communication and implement your requests.

We may also have used your personal information to verify your identity, maintain the security of our platforms, enhance your user experience, deliver personalized content, and otherwise improve our websites, portals and other services.

Do Not Track Signals

Please note that our websites are not presently configured to respond to Do Not Track or “DNT” signals from web browsers or mobile devices. As such, we do not recognize or respond to Do Not Track requests.

How We Disclose Your Personal Information

In order to provide our services, we may disclose your personal information to third parties for certain business purposes. In the past 12 months, we have disclosed personal information to the following categories of third parties for the business purposes described above in “How We Collect and Use Your Personal Information”:

·         To our service providers: We may have shared your personal information with third-party service providers, such as payment processors, clearinghouses, payment settlement organizations, platform hosting providers, and website analytics providers, who help us provide Services to you. We require that our service providers not use or disclose your personal information for any purpose other than for providing services to us.

·         To your respective Payers: We may have shared personal information with your respective payers only to the extent necessary to process transactions.

·         To our affiliates for operational or other business purposes: We may have shared personal information with our affiliates for operational or business purposes such as those outlined above.

·         As part of a reorganization event: In the event we go through a business transition, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or sale of all or a portion of our assets, we may have disclosed your Personal Information to the party or parties of such transaction.

·         To law enforcement or other governmental authorities: From time to time, we may have disclosed your personal information to law enforcement or government agencies (i) when we, in good faith, believed you and others are acting unlawfully; (ii) when we believed it was necessary or appropriate to satisfy any law, regulation or other governmental request; (iii) to respond to government-issued subpoenas, warrants or court orders; (iv) to otherwise comply with our legal obligations; and (v) when we believed disclosure was necessary to protect the health and safety of our personnel, our users and the general public.

We do not sell your personal information or share your personal information to third parties for their own marketing and/or advertising purposes.

Notices to All Parties

Minors Under 16 Years Old

We have no actual knowledge of collecting or otherwise processing the personal information of minors under 16 years of age.

Your California Privacy Rights

As a California resident, you may be able to exercise the following rights under the California Consumer Privacy Act of 2018 (“CCPA”) in relation to the personal information we have collected about you:

·         Right to Know: You have the right to request, twice per year, any or all of the following information relating to your personal information in the past 12 months, subject to the verification of your identity:

-          The specific pieces of personal information we have collected about you.

-          The categories of personal information we have collected about you.

-          The categories of sources of the personal information.

-          The business or commercial purpose for collecting or sharing the personal information.

-          The categories of third parties to which we have shared your personal information.

-          The categories of your personal information we have disclosed or shared to third parties.

·         Right to Delete: You have the right to request, twice per year, that we delete the personal information that we have collected or maintain about you, subject to the verification of your identity. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your personal information was collected. If we deny your request, we will let you know the reason why.

·         Right to Opt Out of Sale: You have the right to opt out of the sale of your personal information. However, we do not sell your personal information.

If you choose to exercise your rights, we will not discriminate against you, charge you a different price, or provide a different quality of services unless those differences are related to your personal information. That means, that if you exercise some of these rights, it may limit our ability to process your personal information and provide certain features of our services to you.

How to Exercise Your California Privacy Rights

To exercise any of these rights you may,

·         Complete the online request form found at www.invoicecloud.com/data-privacy-request-form;

·         Call toll-free 1-888-603-0094; or

·         Send an email to data-access-request@invoicecloud.com. Please include,

-          Requestor’s first and last name;

-          Mailing address;

-          Primary e-mail address;

-          Primary phone number; and

-          Type of request.

We will take steps to verify your identify before processing your request to know or request to delete.

We will not fulfill your request unless you have provided sufficient information for us to reasonably verify your identity. For example:

·         If you have an account with us, we may use our existing account authentication practices to verify your identity.

·         If you do not have an account with us, we may request additional information about you to verify your identity. We will only use the personal information provided in the verification process to verify your identity and to track and document request responses, unless you have initially provided the information for another purposes.

You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may verify both your agent and your identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your personal information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

Updates to this Notice

We will update this Notice from time to time. When we make changes to this Notice, we will change the “Last Updated” date at the beginning of this notice. All changes shall become effective from the Effective date, unless otherwise provided in the Notice.

Contact Us

If you have any questions or concerns in connection with this Notice or other privacy-related matters, please email us at data-access-request@InvoiceCloud.com or by calling 1-888-603-0094.