Protect Yourself from Fraud

Suspicious Emails:
If you encounter a suspicious email that says it's from Payment Service Network or PSN, do not respond to it, click on any links, or open attachments. If you receive a suspicious email that appears to be from us, forward the email to
Suspicious Websites:
If you come upon a website that pretends to be PSN, close the browser. To assure you are on the actual PSN website, check the url address line to make sure it says The address may have additional words after the .com/. Please copy the web address of any suspicious website that is trying to portray itself as PSN and send via email to
Suspicious Phone Calls:
PSN will never call and ask you for personal information, such as banking or credit card numbers. We may call you to verify a payment or return a call from you but will not ask you for personal information. If you call the PSN Call Center, you can provide personal information. The numbers below are the only phone numbers PSN uses to take phone payments or provide other assistance:
  • 877-885-7968 (automated phone payment system for specific payers)
  • 877-390-7368 (automated phone payment system for specific payers)
  • 866-917-7368 (PSN Call Center)
Suspicious Text Messages:
PSN will not send you a text message, unless you have signed up online through this website for Text Payments or Text Messaging (receipts, bills, etc.). We will never ask for personal information in the Text Message. For text payments, you will simply be replying “1” to make a payment.
What is phishing?
Any email, phone call, website, or text message that asks you to confirm or provide personal data, especially banking, credit card, or social security information, is most likely suspicious or, in industry lingo, phishing. PSN will never ask you to confirm or provide us with your personal information unless you have contacted us to make a payment.
Hints to spot suspicious emails, websites, phone calls, and text messages.
Good scammers use tactics to "fool" you. Look for the following:
  • Request for Personal Information: Scammers will ask for social security, bank account, and credit card numbers, or address, passwords, etc.
  • Typos and Incorrect Grammar: Scammers will purposely misspell words or use improper grammar to get around email security screening.
  • Unfamiliar or Strange Links: Look for website addresses that almost match our website address, but are not a match. Sometimes, scammers will write out the proper address, but when you scroll over it, the address appears differently and you will go to a completely or slightly different website.
  • Urgent or Compelling Language: An urgent need to communicate with you for your own security or a request to update your information immediately are examples of scammers using language to make you feel like you have to react immediately.
  • Misspelled Company Name: Some scammers will use Payment Service Net, as an example, to try to fool you into thinking the email is from Payment Service Network.
These are a few of scammers' tactics to "steal" your personal information. If you have any suspicions, please forward the email, website address, or phone number to us at
Fraud can happen anywhere, to anyone; take steps to protect yourself.